Privacy Policy
Your privacy matters to us at DigitalConnect Plus
Introduction
At DigitalConnect Plus, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your data when you use our budget planning platform and services. We operate under Philippines data protection regulations and international privacy standards to ensure your information remains secure.
This policy applies to all users of digitalconnectplus.com and covers our entire range of financial planning tools and educational resources. By using our services, you agree to the practices described in this document.
Important: We never sell your personal data to third parties, and we limit data collection to what's necessary for providing our budget planning services effectively.
Information We Collect
We collect several types of information to provide you with personalized budget planning tools and improve our services. The information we gather falls into different categories depending on how you interact with our platform.
Personal Information
Name, email address, phone number, and billing address when you create an account or contact us for support.
Financial Data
Budget categories, spending patterns, financial goals, and income ranges that you voluntarily input into our planning tools.
Usage Information
How you navigate our platform, which features you use most, time spent on different sections, and device information.
Communication Records
Support tickets, feedback submissions, and any correspondence you have with our team for service improvement.
We collect this information through direct input when you use our budgeting tools, automated systems that track platform usage, cookies and similar technologies, and communication channels when you reach out to us.
How We Use Your Information
Your information helps us deliver personalized budget planning experiences and maintain our platform's security. We process your data for several specific purposes, each designed to enhance your experience with our financial tools.
- Providing personalized budget recommendations based on your financial goals and spending patterns
- Generating monthly financial reports and progress tracking for your budgeting journey
- Sending important updates about your account, security notifications, and service changes
- Improving our platform features through usage analysis and user behavior insights
- Providing customer support and responding to your questions or technical issues
- Preventing fraud and maintaining platform security through monitoring and verification
- Complying with legal requirements and regulatory obligations in the Philippines
- Developing new features and tools based on user needs and feedback
We process your information based on legitimate business interests, your consent, contractual necessity, and legal compliance requirements. You can withdraw consent for optional processing at any time through your account settings.
Data Sharing and Disclosure
We maintain strict controls over how your information is shared and only disclose data when necessary for service delivery or legal compliance. Our sharing practices are limited and transparent.
We share your information only in these specific circumstances: with trusted service providers who help operate our platform, when required by Philippine law or legal processes, to protect our users' safety and platform security, or with your explicit consent for specific purposes.
Our service providers include cloud hosting companies, payment processors, email service providers, and security monitoring services. All providers must meet our data protection standards and are contractually bound to protect your information.
We never engage in selling personal data to advertisers, sharing financial information for marketing purposes, or providing data to unrelated third parties. If we ever consider additional sharing arrangements, we will notify users and obtain appropriate consent first.
Data Security Measures
Protecting your financial and personal information is our top priority. We implement multiple layers of security to safeguard your data from unauthorized access, theft, or misuse.
- End-to-end encryption for all data transmission between your device and our servers
- Advanced firewalls and intrusion detection systems monitoring our network 24/7
- Regular security audits and penetration testing by independent cybersecurity firms
- Strict access controls ensuring only authorized personnel can access user data
- Secure data centers with physical security measures and backup systems
- Employee training on data protection best practices and privacy regulations
- Automated monitoring systems that detect and respond to potential security threats
While we implement industry-standard security measures, no system can guarantee 100% protection. We continuously update our security protocols to address emerging threats and maintain the highest possible protection levels for your information.
Your Privacy Rights
Under Philippines data protection laws and international privacy standards, you have several important rights regarding your personal information. We make it easy to exercise these rights through your account dashboard or by contacting our privacy team.
Access Rights
Request a complete copy of all personal information we store about you, including how we use it and who we share it with.
Correction Rights
Update or correct any inaccurate personal information in your account at any time through your dashboard settings.
Deletion Rights
Request permanent deletion of your account and associated data, subject to legal retention requirements.
Portability Rights
Export your financial data in a commonly used format to transfer to other budgeting platforms if desired.
Objection Rights
Object to certain types of data processing, particularly for marketing or automated decision-making purposes.
Restriction Rights
Request that we limit how we process your information while disputes or corrections are being resolved.
To exercise any of these rights, log into your account settings or email our privacy team directly. We respond to all requests within 15 business days and provide clear explanations of any actions taken.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention periods vary depending on the type of information and how it's used within our platform.
- Account information: Retained while your account is active plus 2 years after closure
- Financial planning data: Kept for 3 years to provide historical budget analysis and trends
- Communication records: Stored for 2 years to maintain support history and service quality
- Usage analytics: Anonymized data may be retained indefinitely for platform improvement
- Legal compliance data: Retained according to Philippines regulatory requirements
When retention periods expire, we securely delete or anonymize your information using industry-standard data destruction methods. You can request early deletion of most data types, though some information may need to be retained for legal compliance or security purposes.
Deleted accounts undergo a 30-day recovery period during which you can restore your account and data. After this period, deletion becomes permanent and irreversible.
International Data Transfers
While our primary operations are based in the Philippines, some of our trusted service providers may process your information in other countries. We ensure that any international transfers maintain the same level of protection as domestic processing.
When transferring data internationally, we use approved transfer mechanisms such as standard contractual clauses, adequacy decisions, or certification schemes. All international processors must demonstrate compliance with privacy standards equivalent to Philippines data protection laws.
Countries where your data might be processed include Singapore for cloud hosting services, Australia for email delivery systems, and the United States for security monitoring tools. Each location is selected based on strong data protection frameworks and contractual safeguards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and provide personalized budget planning tools. We're transparent about what cookies we use and give you control over your preferences.
- Essential cookies: Required for basic platform functionality, account security, and core features
- Performance cookies: Help us understand how you use our tools to improve user experience
- Preference cookies: Remember your settings and customizations for future visits
- Analytics cookies: Provide insights into platform usage patterns and popular features
You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform functionality, but core budgeting features will remain available.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through multiple channels to ensure you stay informed.
When we make material changes, we'll notify you via email, platform notifications, and prominently display the updates on our website. You'll have the opportunity to review changes before they take effect and can contact us with any questions or concerns.
Minor updates like clarifications or additional examples may be implemented immediately, while substantial changes typically have a 30-day notice period. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Privacy Questions?
Contact our Data Protection Team for any privacy-related inquiries